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Prison communications leader, Securus Technologies, has scored a coveted final spot in the Stevie Awards of 2017. These prestigious awards are given to a tiny number of select companies that have demonstrated a willingness to go the extra mile and deliver exemplary customer service and outstanding products. For Securus, this marks a waypoint on a long journey from beleaguered scapegoat of the prison industry to technological leader and driver of markets. This Phoenix-like rise from the ashes is anticipated to carry Securus ever skyward in 2017.



Video visitation uses high-tech, proprietary software and infrastructure


Securus has received many misguided questions regarding its video visitation systems, its most popular product. Especially among inmates, there is a misconception that, despite industry-shattering low costs, the service should be offered for free because it is no more than another version of Skype. Such views could not be further from reality.


Securus’ video visitation systems are built on a completely proprietary framework from the hardware level all the way to the user interface. What’s more, Securus owns the entire infrastructure on which the system operates, including the internet backbone and the data center. This allows maximum control and complete security. In a prison environment that is more dangerous than ever, Securus maintains total control over all communications and actively monitors for illicit activities.


But it doesn’t stop there. Securus deploys a suite of biometric-based artificial intelligence solutions designed to detect any unauthorized parties who may be attempting to communicate on any of its systems. This means that, once identified, gang leaders, members or even problematic civilians can be permanently banned from ever communicating with any inmates at the institution where the system is installed. This has dramatically reduced illegal communications and the opportunity for incarcerated gang members to perpetrate ongoing criminal activity while behind bars.



A new technology has emerged, and I say it is about time. Video visitation for inmates across this country is long overdue. Video visitation works a lot like a video chat. People all across this country will log into their computers today in order to connect with friends over a video chat service. However, equating prison video visitation with commercial video chat services is shortsighted. Video chat, an innovation brought to the criminal justice system by Securus Technologies, is so much more.


Securus Technologies video visitation is an innovation that helps law enforcement. The video visitation service schedules visitation for employees at the prison. A user logs into their Securus account, requests a video visitation time, and that request is sent to prison guards. The prison then confirms, denies, or revises the video visitation request. This scheduling software allows an employee at the prison to focus on more pressing matters.


More and more families are choosing video visitation over physical visitation. Video visitation costs only about $2.72 per video chat. Video visitation is also instant, saving families the time it would take to drive all the way across the state to a prison. This technology also saves families on travel costs. It is no surprise to learn that Securus is connecting 160,000 people per month.


Nearly 2 million people were connected with video visitation last year. This number continues to rise. As more people choose video visitation or physical visitation, less people are showing up to prisons. Prisons are already overcrowded. This technology alleviates some of the foot traffic that might otherwise be problematic. It also takes some of the burden off of security forces within the prison. With less people coming through the door, there is less of a demand for security screenings. This technology is incredibly helpful for law enforcement.


A companywide broadcast was made by the management of Talk Fusion. During the broadcast, they stated that they would be awarding a trip to Milan to Independent associates who will succeed in reaching their goals at developing their brands this year. Milan has been chosen as the luxury trip destination because it is the fashion capital of the world and has attractions such as savory Italian cooking, sightseeing excursions and many other five star attractions. The trip would sponsor the associates and their spouses and would be all expenses paid for.

This is just one of the many incentives that the company has been putting out for their customers. Other awards and incentives that have been given out by the company include Rolex watches, Mercedes Benzes, trips to Hawaii and Orlando Florida among many others. The associates also get to vacation in Dubai every year from the first to the fourth of December.

Bob Reina, the CEO to talk fusion stated that as a company, they were dedicated towards making sure that their customers and associates got the best out of their experience working with and for them. The prize will be up for grabs for all the current and future associates of the company that are taking part in the first instant pay compensation plan. The people normally get additional income by sharing the comprehensive video by the company that is used to market all the products they have for the customers. The people who will go for the trip are expected to have reached the rank of diamond by the end of October 2017.

Talk Fusion has been operation since 2008. They have been developing software that assists people in the workplace manage their communication in a simpler manner. The latest of their application has been upgraded such that it is possible to communicate from one person to another via video calling. The app is freely downloadable and does not require one to have an account to communicate. It has been improved such that android users and IOS device users can both connect and chat via video. This and many others are the products that the company keeps supplying to the market.