Securus Technologies was established to provide inmate telecommunication services to prisons in the country, but today the company has diversified their products and services. The company also provided inmate education, healthcare, and media services after being in the industry for quite a while making them one of the top experts in the industry. In the last five years alone, the company has already invested $670 million in new technology, patents for their unique products, and partnerships with other companies.
According to the CEO and the Chairman of the Securus Technologies, Richard A. Smith, the company conducts a thorough market research before developing any product. Since the company is in direct contact with the inmates, prison officers and the families of the inmates, it gets first-hand inputs from them allowing them to create an effective product that is quickly adopted by their clients. Even though one can find a lot of information in front of them, it is essential to identify them to create services that will be useful for the prison officials, the law enforcement agencies, and the inmates.
My brother was in prison for a few months for a petty crime, and I was his only caregiver. I used the services of Securus Technologies and was impressed from the first day itself. Compared to other companies, they offered low calling rates that allowed me to be in constant touch with my brother. Another great thing about their services was their video visitation services. While at first, I thought that it would not be as real as meeting my brother in prison, but my opinion quickly changed when I tried it for the first time. I did not miss my work to see him and enjoyed quality time with him with feeling rushed, and it was possible only because of Securus Technologies.