Prison communications leader, Securus Technologies, has scored a coveted final spot in the Stevie Awards of 2017. These prestigious awards are given to a tiny number of select companies that have demonstrated a willingness to go the extra mile and deliver exemplary customer service and outstanding products. For Securus, this marks a waypoint on a long journey from beleaguered scapegoat of the prison industry to technological leader and driver of markets. This Phoenix-like rise from the ashes is anticipated to carry Securus ever skyward in 2017.
Video visitation uses high-tech, proprietary software and infrastructure
Securus has received many misguided questions regarding its video visitation systems, its most popular product. Especially among inmates, there is a misconception that, despite industry-shattering low costs, the service should be offered for free because it is no more than another version of Skype. Such views could not be further from reality.
Securus’ video visitation systems are built on a completely proprietary framework from the hardware level all the way to the user interface. What’s more, Securus owns the entire infrastructure on which the system operates, including the internet backbone and the data center. This allows maximum control and complete security. In a prison environment that is more dangerous than ever, Securus maintains total control over all communications and actively monitors for illicit activities.
But it doesn’t stop there. Securus deploys a suite of biometric-based artificial intelligence solutions designed to detect any unauthorized parties who may be attempting to communicate on any of its systems. This means that, once identified, gang leaders, members or even problematic civilians can be permanently banned from ever communicating with any inmates at the institution where the system is installed. This has dramatically reduced illegal communications and the opportunity for incarcerated gang members to perpetrate ongoing criminal activity while behind bars.